Wood is a natural product, subject to colour, character and grain variations.

Gum Veins, mineral streaks, knots, splits, cracks and other imperfections will also be present.  Real wood is an organic material; the character will vary from tree to tree and board to board.

The process used to fume, smoke and /or  stain gives the product its deep rich colours.  Because each board will accept the surface treatment differently, we cannot guarantee that boards are elected from the same batch, as they are shuffled during the milling process.

Victorian Ash ( E. delegatensis & E. regnans )  (Due to Government restrictions implemented 2023, This product is no longer available)

Victorian Ash is the trade name for two of the tallest hardwood species in the world. This Australian Hardwood takes its name from the fact that it grows in the alpine areas of Victoria, Tasmania and New South Wales.  It can refer to either mountain ash or alpine ash and is marked under the trade names Tasmanian Oak or Victorian As, although it is important to note that the properties of each species can vary. Usually sustainably harvested wood products effectively reduces the process of climate change in several ways. Grown trees absorb carbon dioxide from the atmosphere and store the carbon so efficiently that about half the dry weight of tree is carbon.  This carbon remains locked in the wood even when used for building products.   Generally Vic Ash has a Blonde - Straw colour with some pinks.  It is a very good wood to Stain or Paint, Nail and Glue.

Exclusions to Warranty

Fair Weather and tear of Goods, Failure to Care, Install, store & maintain the Goods properly.  Services carried out by un authorised personnel.  Abnormal stress imposed on the goods due to Coastal conditions, Salt Spray, Corrosive materials, acid rain, extreme heat, or humidity, excessive vibration or movements of buildings or foundations.  Any special indirect or consequential loss or damage of any nature whatsoever. Defaults caused by misuse, abuse or neglect.  Goods not installed to our instructive advise.  Goods installed outside of Australian Building Standards and practices. Defects caused by private transportation.  Modification of Goods. Natural variations in colour, texture and grain pattern of timber, plastic  & aliminium.  

All Hardware Plated finished products. Tea staining, Wear and tear of Fly Mesh.  

Glass: Breakage not caused solely by our faulty materials.  Natural variations in clarity of glass.